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AI and RPA changing the Future of Work

Whether your business is on-board with Robotic Process Automation (RPA) or not, soon it will be the convention to upgrade your business’s software with RPA. Australia and the world are moving towards a vast uptake of RPA and its future morphosis with Artificial Intelligence (AI). It won’t be a matter of why? It will be de rigueur in order to stay ahead as information technology develops more efficient and faster automated business processes.

What is RPA?

RPA is the use of software robots to process high volume and repeatable tasks usually performed manually by people within your organisation. It automates business practices, but only performs certain tasks - the repetitive and predictable ones. Generally, it can process transactions, move data, activate outputs and communicate digitally between all your company’s IT systems.

What is AI and how is it used today?

AI behaves in a similar manner to human intelligence. Humans can plan, perceive, reason, manipulate and solve problems. Similarly, AI can perform these behaviours via computer. For greater efficiency and further simplification of the digital processes already executed by RPA, AI is set to enhance RPA by introducing ‘intelligent’ automation, creating a higher-level RPA experience in the workplace.

Currently, AI is used, for example, in service-related companies to predict customer preferences; in wholesale and retail environments to track spending patterns; and in digital processes such as improving the quality of a photograph.

What does a RPA and AI ‘marriage’ look like?

‘Intelligent’ automation (that is, AI) will move RPA up a gear by making judgements on or gathering insights from data collected from your business, its partners and its customers.

AI’s ability to make decisions normally made by people will effect change in RPA outcomes. To date, RPA outcomes have been expected because RPA manufactures repetitive, predictable ones. Therefore, AI combined with RPA has the capability to penetrate the data and provide you with results based on intelligence - intelligence usually gleaned from your human workers.

More day-to-day sophisticated and complex automated tasks will be achievable with AI joining hands with RPA. Pattern learning, optical character recognition, computer vision, emotional AI and language processing are just some of the aspects of AI able to be competently accomplished via RPA.

Today’s businesses can benefit from faster speeds, higher productivity, greater cost efficiencies and increased proficiency through RPA, but the introduction of AI will revolutionise today’s businesses in to the future.

How can YML help?

Talk to our YML Innovation Team today to see how YML Group can assist you with your RPA and AI requirements. Contact us on (02) 8383 4400 or by visiting the Contact Us page on our website.

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