Integrated Professional Services

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We respect your personal information, and this Privacy Policy explains how we collect, share, and use personal information about you, and how you can exercise your privacy rights.

This Policy includes information related to our group including our Accounting Practice, Australian Financial Services Licence (AFSL:423636) and Australian Credit Licence (398415), that is, it covers information on how we manage your personal information collected in connection with our range of services in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act).

Our privacy policy will be reviewed regularly to take account of changes in legislation, technology, and our operations and practices. We aim to ensure the policy is appropriate to the changing environment.


The types of information that we collect and hold about you could include:

  • Identification information such as your name, postal or email address, telephone numbers, date of birth, gender, and employment titles;
  • other contact details such as social media handles;
  • financial details such as your tax file number and other government identifiers;
  • Information in identification documents (e.g. passport, driver’s licence);
  • Assets and liabilities;
  • Educational qualifications and employment history;
  • Personal income;
  • Visa and work permit status;
  • Bank account details;
  • Shareholdings and details of investments;
  • Superannuation details;
  • Tax and financial statements;
  • Information regarding insurance;
  • Personal information about your spouse and dependants. and
  • other information we think is necessary.

It may be necessary in some circumstances for us to collect sensitive information about you in order to provide specific services. The types of sensitive information we may collect include:

  • Health status;
  • Ethnic origin;
  • Details of any memberships to professional associations;
  • Criminal record.


We may collect information about you because we are required or authorised by law to collect it. There are laws which require us to collect personal information. For example, we require personal information to verify your identity under Australian Anti-Money Laundering law, Tax Practitioners Board photo ID requirements and Australian Business Registry Services Director ID requirements. 


Our website collects basic information entered by you for the purposes of contacting you. 

We also know that some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels. However, for all confidential matters, we’ll ensure we interact with you via a secure forum. 

Any links to third party websites on our website are not covered by our privacy policy. 

To improve our services and products, we sometimes collect de-identified information from web users.  That information could include geographical information to ensure your use of our web applications is secure.  


Unless it is unreasonable or impracticable, we will try to collect personal information directly from you (referred to as ‘solicited information‘). For this reason, it’s important that you help us to do this and keep your contact details up-to-date. 

There are a number of ways in which we may seek information from you. These include: 

    • Requiring clients to complete a Client Profile or other forms; 
    • Receipt of emails, letters and other correspondence; 
    • Telephone calls; 
    • Appointments in person; 
    • Publicly available records; 
    • Through a customer’s personal representative; 
    • Via Digital Signature; 
    • Through use of our website, such as via contact mailboxes or online enquiry forms. 

      You should only provide us with someone else’s personal information where you have their express consent to do so, and it is for the purpose of us providing services to you. Matters in this policy should be communicated to any person whose information you collect and provide to us. 


      Sometimes, we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where: 

      • We collect information from third parties about a loan, lease or financial product made available to you arising out of the services we provide you; 
      • We can’t get hold of you, and we rely on public information to update your contact details; or 
      • We exchange information with your legal or financial advisers or other representatives. 


      If you don’t provide your information to us, it may not be possible: 

      • for us to give you the credit assistance or financial product assistance you seek from us; 
      • to assist in finding a loan, lease or financial product relevant to your circumstances; 
      • verify your identity or protect against fraud; or 
      • to let you know about other products or services that might be suitable for your financial needs. 


      We will collect your credit information in the course of you answering the enquiries we make of you relating to the credit assistance you seek from us. In addition to what we say above about collecting information from other sources, other main sources for collecting credit information are: 

      • Your co-loan applicants or co-borrowers; 
      • Your guarantors/proposed guarantors; 
      • Your employer, accountant, real estate agent or other referees; 
      • Your agents and other representatives like the person who referred your business to us, your solicitors, conveyancers and settlement agents; 
      • Organisations that help us to process credit applications; 
      • Organisations that check the security you are offering such as valuers; 
      • Bodies that issue identification documents to help us check your identity; and 
      • Our service providers involved in helping us to process any application you make for credit through us. 


        Sometimes, people share information with us we haven’t sought out (referred to as ‘unsolicited information‘). Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it. 


        When we receive personal information from you directly, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint. 

        Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection. 


        We store information in different ways, including in paper and electronic form. The security of your personal information is important to us, and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are: 

        • Document storage security policies; 
        • Security measures for access to our systems and; 
        • Only giving access to personal information to a person who is verified to be able to receive that information. 

        We may store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information. 


        We’ll only keep your information for as long as we require it for our purposes. We may be required to keep some of your information for certain periods of time under law. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified. 

        Our direct employees (in Australia, China and Philippines) are the only people that have access to your information.  

        Collecting your personal information allows us to provide you with the products and services you’ve asked for. This means we can use your information to: 

          • Give you credit assistance; 
          • Provide financial product advice; 
          • Deal (arrange) in financial products on your behalf; 
          • Give you information about loan products or related services; 
          • Consider whether you are eligible for a loan or lease or any related service you requested; 
          • Assist you to prepare an application for a lease or a loan; 
          • Administer services we provide, for example, to answer requests or deal with complaints; and 
          • Administer payments we receive, or any payments we make, relating to your loan or lease. 


            We may use or disclose your personal information to let you know about other products or services we or a third party make available and that may be of interest to you. 

            We will always let you know that you can opt out from receiving marketing offers. 

            With your consent, we may disclose your personal information to third parties for the purpose of connecting you with other businesses or customers.  You can ask us not to do this at any time. We won’t sell your personal information to any organisation. 

            Yes, You Can Opt-Out 

            You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable. 


            We’ve just told you some of the main reasons why we collect your information, so here’s some more insight into the ways we use your personal information including: 

            • Identifying you 
            • Telling you about other products or services we make available and that may be of interest to you, unless you tell us not to; 
            • Allowing us to run our business efficiently and perform general administrative tasks; 
            • Preventing any fraud or crime or any suspected fraud or crime; 
            • As required by law, regulation or codes binding us; and 
            • Any purpose to which you have consented. 


            To make sure we can meet your specific needs and for the purposes described in ‘How we use your personal information’, we sometimes need to share your personal information with others. We may share your information with other organisations for any purposes for which we use your information. 

            We may use and share your information with other organisations for any purpose described above. 

            Sharing with your representatives and referees 

            We may share your information with: 

            • Your representative or any person acting on your behalf (for example, lawyers, settlement agents, accountants or real estate agents); and 
            • Your referees, like your employer, to confirm details about you. 

            Sharing with third parties 
            We may share your information with third parties in relation to services we provide to you.  Those third parties may include: 

            • The mortgage aggregator through whom we may submit loan or lease applications to lenders or lessors on the mortgage aggregator’s panel; 
            • referrers that referred your business to us; 
            • valuers; 
            • lenders, lessors, lender’s mortgage insurers and other loan or lease intermediaries; 
            • organisations, like fraud reporting agencies, that may identify, investigate and/or prevent fraud, suspected fraud, crimes, suspected crimes, or other misconduct; 
            • government or regulatory bodies (including ASIC and the Australian Tax Office) as required or authorised by law. 

            In some instances, these bodies may share the information with relevant foreign authorities: 

            • guarantors and prospective guarantors of your loan or lease; 
            • service providers, agents, contractors and advisers that assist us to conduct our business; 
            • any organisation that wishes to take an interest in our business or assets; and 
            • any third party to which you consent to us sharing your information. 

            Sharing outside of Australia 
            We are not likely to disclose your information to organisations overseas.  However, we may store your information in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. 


            We’ll always give you access to your personal information unless there are certain legal reasons why we can’t. You can ask us in writing to access your personal information that we hold.  In some cases, we may be able to deal with your request over the phone. 

            We will give you access to your information in the form you want it where it’s reasonable and practical. We may charge you a small fee to cover our costs when giving you access, but we’ll always check with you first. 

            We’re not always required to give you access to your personal information. Some of the situations where we don’t have to give you access include when: 

            • we believe there is a threat to life or public safety; 
            • there is an unreasonable impact on other individuals; 
            • the request is frivolous; 
            • the information wouldn’t be ordinarily accessible because of legal proceedings; 
            • it would prejudice negotiations with you; 
            • it would be unlawful; 
            • it would jeopardise taking action against serious misconduct by you; 
            • it would be likely to harm the activities of an enforcement body (e.g. the police); or 
            • it would harm the confidentiality of our commercial information. 

            If we can’t provide your information in the way you’ve requested, we will tell you why in writing. If you have concerns, you can complain. See ‘Contact Us’. 

            Contact us if you think there is something wrong with the information we hold about you and we’ll try to correct it if it’s: 

            • Inaccurate 
            • Out-of-date 
            • Incomplete 
            • Irrelevant or 
            • Misleading. 

              If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction. We’ll try and help where we can – if we can’t, then we’ll let you know in writing. 

              If you ask us to correct credit information, we will help you with this in the following way. 

              Helping you manage corrections 
              Whether we made the mistake or someone else made it, we are required to help you ask for the information to be corrected. So we can do this, we might need to talk to others. However, the most efficient way for you to make a correction request is to send it to the organisation which made the mistake. 

              Where we correct information 
              If we’re able to correct the information, we’ll let you know within five business days of deciding to do this.  We’ll also let the relevant third parties know as well as any others you tell us about. If there are any instances where we can’t do this, then we’ll let you know in writing. 

              Where we can’t correct information 
              If we’re unable to correct your information, we’ll explain why in writing within five business days of making this decision. If you have any concerns, you can access our external dispute resolution scheme or make a complaint to the Office of the Australian Information Commissioner. 

              Time frame for correcting information 
              If we agree to correct your information, we’ll do so within 30 days from when you asked us, or a longer period that’s been agreed by you. 

              If we can’t make corrections within a 30 day time frame or the agreed time frame, we must: 

              • let you know about the delay, the reasons for it and when we expect to resolve the matter; 
              • ask you to agree in writing to give us more time; and 
              • let you know you can complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner. 

                HOW DO YOU MAKE A COMPLAINT? 
                If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us. 

                We are committed to resolving your complaint and doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within five business days. 

                Need more help? 
                If you still feel your issue hasn’t been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner: 


                  If your complaint relates to how we handled your access and correction requests 
                  You may take your complaint directly to our external dispute resolution scheme or the Office of the Australian Information Commissioner.  You are not required to let us try to fix it first. 

                  For all other complaints relating to credit information 
                  If you make a complaint about things (other than an access request or correction request) in relation to your credit information, we will let you know how we will deal with it within seven days. 

                  Ask for more time if we can’t fix things in 30 days 
                  If we can’t fix things within 30 days, we’ll let you know why and how long we think it will take. We will also ask you for an extension of time to fix the matter.  If you have any concerns, you may complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner. 

                  Letting you know about our decision 
                  We’ll let you know about our decision within 30 days or any longer agreed time frame. If you have any concerns, you may complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner. 

                  If you have general enquiry type questions, you can choose to do this anonymously or use a pseudonym. We might not always be able to interact with you this way, however, as we are often governed by regulations that require us to know who we’re dealing with. In general, we won’t be able to deal with you anonymously or where you are using a pseudonym when: 

                  • it is impracticable; or 
                  • we are required or authorised by law or a court/tribunal order to deal with you personally. 


                  In certain circumstances we may be required to collect government-related identifiers such as your tax file number. We will not use or disclose this information unless we are authorised by law. 

                  HOW DO YOU CONTACT US? 
                  We care about your privacy.  Please contact us if you have any questions or comments about our privacy policies and procedures.  We welcome your feedback. 

                  You can contact us by using the details below: 

                  • Online: 
                  • Phone: 02 83834400 
                  • Email: 
                  • Mail: PO Box 800 Bondi Junction NSW 1355 


                  This Policy may change. We will let you know of any changes to this Policy by posting a notification on our website, correspondence via post or e-mail or you may contact us for a copy of the most up to date policy at any time. 

                  This Privacy Policy was last updated on 23 February 2023.  

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